At GearOutfits.com, customer satisfaction is important to us. This Return & Refund Policy explains how returns, exchanges, and refunds are handled when you purchase from our website.
By placing an order on GearOutfits.com, you agree to the terms outlined below.
1. Return Eligibility
You may request a return or exchange if: – The item is unused, unworn, unwashed, and in its original condition – The item is returned with original tags and packaging – The return request is submitted within 30 days of delivery
Items that do not meet these conditions may not be eligible for a return or refund.
2. Non-Returnable Items
The following items are not eligible for return or refund: – Items marked as Final Sale or Clearance – Gift cards – Items damaged due to misuse, negligence, or normal wear and tear
3. How to Request a Return
To initiate a return, please contact us at:
- Email: support@GearOutfits.com
Include the following information: – Order number – Reason for return or exchange – Photos of the item (if damaged or incorrect)
Our support team will review your request and provide return instructions.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
- We recommend using a trackable shipping service
- com is not responsible for lost or damaged return shipments
5. Refunds
Once we receive and inspect your returned item: – Approved refunds will be issued to the original payment method – Refunds are processed within 5–10 business days after approval
Please note that original shipping fees are non-refundable, except in cases of our error.
6. Exchanges
If you wish to exchange an item for a different size or color: – Exchanges are subject to product availability – If the requested item is unavailable, a refund may be issued instead
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or issue a full refund at no additional cost to you.
8. Order Cancellations
Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.
9. Late or Missing Refunds
If you have not received your refund after the processing period: – Check with your bank or payment provider – Contact us at support@GearOutfits.com for assistance
10. Policy Changes
We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on this page.
11. Contact Information
If you have any questions regarding returns or refunds, please contact us:
- Website:com
- Email: support@GearOutfits.com
- Phone: +1 203 978 3419
- Address: 1209 Mountain Road Pl NE, STE N, Albuquerque, Bernalillo County, NM 87110