Most Popular Questions
1. Where is GearOutfits located?
GearOutfits is based in the United States. Our business address is:
1209 Mountain Road Pl NE, STE N
Albuquerque, Bernalillo County, NM 87110, USA
2. Do you ship internationally?
Yes. We ship across the United States and to select international destinations. Available shipping options will be shown at checkout.
3. How long does shipping take?
- S. orders: Typically 5–10 business days after processing
- International orders: Typically 7–20 business days, depending on destination
Delivery times are estimates and may vary.
4. How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear.
5. What is your return policy?
We offer a 30-day return policy for eligible items. Products must be unused, unworn, and returned in original condition. For full details, please visit our Return & Refund Policy page.
6. How do I request a return or exchange?
To start a return or exchange, email us at support@GearOutfits.com with your order number and reason for return. Our team will guide you through the next steps.
7. Can I cancel or change my order?
Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped. Once an order has shipped, changes or cancellations are no longer possible.
8. What payment methods do you accept?
We accept major credit and debit cards as well as other secure payment options available at checkout. All payments are processed through trusted third-party providers.
9. Are my payments and personal information secure?
Yes. We use industry-standard security measures and trusted payment processors to protect your personal and payment information.
10. How can I contact customer support?
You can reach us anytime via:
- Email: support@GearOutfits.com
- Phone: +1 203 978 3419
Our support hours are Monday–Friday, 9:00 AM – 6:00 PM (MST).